You can access the ETN User Groups’ webpages via the ETN Index Wheel. This provides direct links to each existing ETN user group and a direct link to the User Groups’ landing page. From the landing page, a left-hand side menu will guide you to specific user groups, where you can explore objectives, methodologies, and organizations involved.

On an individual User Group’s webpage, you’ll find:

• A short description of the user group and the models considered.
• Information on the ETN organizations and steering committee members.
• Various tabs containing essential information, such as objectives, documentation, upcoming and past events, and contact details of the steering committee members.

The ‘Documentation’ tab is divided into two sections:

• User’s Topic of Interest Database: This contains previously reported reliability issues by the steering committees.
• Users Engine Database: This is useful for checking the models owned by other steering committee members. It also includes technical presentations from past events, which may be referenced in the reported issues.

These resources are accessible exclusively to ETN Global members who are part of the specific User Group’s Steering Committee.

Additionally, the identity of anyone reporting an issue in the database remains confidential.

The Topics of Interest Database is a tool used by user groups to coordinate and track reported issues. Issues are categorized based on their impact on operations:

• Category 1: High-impact events that must be addressed in yearly in-person meetings.
• Category 2: Lower impact events.
• Category 3: Situations with low financial consequences but could cause operational issues.

You can filter the database by status, category, system, or component name. There’s also a search tool that allows keyword filtering, making it easier to locate specific issues.

Before adding a new issue, check if it has been previously reported by using filters or keyword search. If the issue is new, click “Add a New Topic,” fill in the relevant details (e.g., system component name, defect description, RCA status), and add any comments. If the issue has already been reported but is still unresolved, you may reopen it and add additional information.

Any member of the steering committee can update an issue by clicking “Edit.” You can add comments, new information, or clarify why an issue has been reopened. Always start comments with the date followed by the update.

You can download the entire database as an Excel file, allowing you to analyse and manage the data offline.

Yes, you can add data to an issue even if you didn’t originally report it. Any member of the steering committee has the ability to update or contribute additional information to existing issues in the database. This includes adding new details, clarifying existing data, or leaving comments to provide further insights.

When adding a comment or updating an issue, it’s important to:

• Click on the “Edit” button for the issue.
• Enter the new information in the relevant fields.
• If leaving a comment, start with the date followed by your update to ensure that the latest information is clearly tracked.

This collaborative approach helps keep the database comprehensive and up-to-date, benefiting all members involved in the user groups.

Access to the database is granted to members of the Steering Committee. There is no limit on the number of members from your organization who can be granted access. Your organization’s point of contact has the authority to name as many team members as needed to ensure proper oversight and management of operation and maintenance issues.

It is encouraged that all relevant team members responsible for these areas are included in the Steering Committee to help effectively track and address your organization’s reliability issues. Additionally, the “Display My Organization Topics” button in the database allows you to view all reliability issues reported by your organization’s members, facilitating better tracking and management within your organisation.